How to Stop Collection Agency Calls

(This is a guest article by Garrett Driscoll*)

Debt collectors can be very difficult to deal with. They get paid based on their ability to collect a debt, so they have a pretty big incentive to get the money owed. Creditors (like credit card companies, mortgage holders, etc) outsource these debt collections to collection agencies. These agencies get paid based on what they collect, so they are determined to get that fee. I've recently read that in one instance a collector called a debtor at work 80 times in 1 day. Sometimes a collector's efforts to collect a debt can turn into harassment. This is why you need to know your legal rights.

Fortunately, there are government protections against harassment from any type of debt collector, lawyer, or collection agency. A law called the Fair Debt Collection Practices Act was created to stop unwanted disturbances from collectors. The FDCPA covers personal, family, and household debts like credit card, medical, and mortgage debt. There are certain rules that these collection agencies need to abide by or they are in breach of the law. If they break these laws you can even seek punitive damages against them.

These rules are:

  1. They can only contact you between 8 A.M and 9 P.M. local time.

  2. They aren't allow to contact you at a time that is inconvenient to you.(such as at work)

  3. Threaten to contact people about your debts, such as your boss or neighbors.

  4. They cannot misrepresent themselves to be a government agent or employee or a credit bureau.

  5. They may also not collect any type of fee or interest on top of the debt that you owe.

The easiest way to get a collector to stop calling you is to send them a letter stating you would like them to cease communication with you. This is called a "cease and desist" letter. After you send them this letter they are allowed to contact you only if: the collection efforts are stopping, or that the collector is going to take certain actions (like proceed with a lawsuit). If they contact you further they are violating the FDCPA. You can even take legal active if these violations are significant.

Make sure and send your cease and desist letter certified mail. This way you can prove that the collector received the letter. This will be important in the future in case you are still receiving harassing phone calls. You definitely should start a file and record the date and times of your communications with the collector. Be sure and photocopy all letters and correspondence with the agency, especially any calls or letter that sound threatening or abusive. Its important to keep a paper trail if you need to prove your case in the future.

If you feel that a collection agency has violated any laws you can report them to the FTC, you local attorney general, or even take them to court. You can sue the collector for up to $1000 in damages if you can prove their harassment led to lost wages or medical expenses. But remember if a collector breaks the law in trying to collect the debt, it still doesn't stop you from owing it.

One more way that you can completely stop collection agencies, is to declare bankruptcy. It is not the recommended method, because it will severely damage your credit score for 7 years, but it will stop all current collection efforts.

When you start chapter 7 or chapter 13 bankruptcy a process called automatic stay starts. Automatic stay will stop all creditors, lawsuits, and the foreclosure process for a period of time. This stay in effect until a judge lifts the stay, the debtor get a discharge, or the debtor no longer owns the property do to bankruptcy.

For obvious reasons you would want to avoid bankruptcy in most cases, but it is available as an option of last resort. If you are in way over your head and negotiating, settling, or managing your debt isn't an option, then you might consider bankruptcy. Otherwise, set up a monthly budget for yourself and work with your creditors. You might be surprised how much they might be able to negotiate with you if you come at them with a plan of action to get your debts paid off.

*About the author: This is a guest post by Garrett from Debt Eagle. Visit debt eagle if you need credit card debt relief. He discusses the differences between debt consolidation, debt settlement and credit counseling.

*Image Credit: Photograph by alancleaver_2000 [via Flickr Creative Commons]

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ParisGirl111 said...

You can get a copy of a sample CEASE and DESIST letter at our site. It's free. You just fill in your name and other personal info and send it to the collection agency. Here's the link:

Anonymous said...

I have received collection calls and letters regarding an old phone bill that someone opened in my name after stealing my identity... each time it leads me to send the information from the police report, and all of that stuff. Then they go away, and we have pretty iron clad insurance that six months later there will be another collection company trying the same thing. They have wasted SO much time and money on this!

Maria said...


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Tim said...

Thanks for this very useful tip.

And thanks to ParisGirl for a copy of the letter, too.